Tank Safety + Helpful Service Tips

  • Have a friend or neighbor check your home regularly, or drain the pumps and add antifreeze to prevent freeze-ups and costly damage


  • Consider installing a "Winter Watchman" temperature device to notify you if your home falls below the desired set temperature


  • If you have a second source of heat, leave it on as a backup
A black and white thermometer with two stars on a white background.

Winter Tips for Second or Summer Homes:

If your residence is a second or summer home in Lackawanna, Wayne, or Pike counties, or around Lake Ariel and Lake Wallenpaupack, do not leave it unattended during the winter.

Learn More Winter Safety Tips
A propane tank covered in snow is sitting in the snow.

Troubleshooting Your Furnace

IF your furnace is not running, try the following steps before calling us, which could save you money:

  • Check the thermostat settings
  • Ensure the emergency switch is on
  • Check circuit breakers
  • Physically check the amount of propane in the tank
A person is adjusting a thermostat on a wall.
There is a water heater in the basement of a house.
A person is holding a breaker in a electrical box.
A black and white triangle with an exclamation point inside of it.

Important Safety Message

Ensure each member of your household can recognize the odor of propane gas and knows how to shut off the gas supply at the container. If you haven’t already received a “scratch-n-sniff” safety pamphlet, give us a call or stop by our office and pick one up.

A phone with a plus sign in a speech bubble.

What to Do If You Smell Gas

IF YOU smell gas Indoors:

The odor of gas may be because a burner valve is partially turned on or a pilot light on your range is out. Check both and close an open burner valves. Then air out the house before re-lighting pilots.

Check Burner Valve and Pilot Light

The odor of gas may be due to a partially turned-on burner valve or an out pilot light on your range. Check both and close any open burner valves.  Air out the house before relighting pilots.

Do not strike matches or operate electrical switches

If the burner valve or pilot light is not the cause, you do not want to have any open flame or spark occur in the house.

Evacuate the house

Without being able to identify the cause, safety is first. Have everyone leave the house.

Shut off the gas supply at the container(s)

Shut off the gas supply at the container(s).

Call gas service professional

Call your gas service professional immediately.

Stay outside until gas service professional arrives

Stay away from the area until the condition is corrected.

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important reminder

DO NOT ENTER HOUSE and DO NOT TURN ON GAS until a service person has corrected the cause of the leak.

IF YOU smell gas outdoors:

If you smell gas, call your gas service person. Stay away from the area until the condition is corrected.

Call gas service professional

Call your gas service person immediately.

Stay outside until gas service professional arrives

Stay away from the area until the condition is corrected.

A black and white icon of a cell phone with a fire coming out of it.

out of gas policy

In the event of an out of gas situation or an interruption of service, an adult should be at home so entrance to the property can be obtained for proper leak testing and lighting.

If an adult is not home, the system should be leak tested and secured to ensure that the system cannot be put back into service until a representative can go back to light the pilot lights.